NSX for vSphere Upgrade failure

2021, Mar 05    

Table of Contents

The Problem

When upgrading from NSX 6.4.2, 6.4.3, or 6.4.4 you might receive the error message “Upgrade target version 6.4.10.17626462 is same or less than the current version 6.4.4.”

NSX Upgrade Failure

Alternative Solution

When this happens you can upgrade NSX directly to 6.4.6 or 6.4.8 and then upgrade to 6.4.10. This process is time consuming and requires more offline status of the NSX Manager.

Best Solution

The best solution to fix this is to upload a script to the API and restart the appliance management service. If you haven’t already then you will need to install a Windows based API client, I recommend Advanced REST Client (ARC) from mulesoft as it’s free, it can be found here: https://install.advancedrestclient.com/install

  1. Launch ARC.
  2. Change the drop-down to ‘POST’ and in the ‘Request URL’ section enter the information below replacing “NSX-Manager-IP-Address” with either the IP address or FDQN of the NSX Manager you’re wanting to upgrade. Be sure to specify https. 
    https://NSX-Manager-IP-Address/api/1.0/services/debug/script

    ARC step 1

  3. Click on ‘AUTHORIZATION’ tab and select ‘Basic’ from the drop down.
  4. You will want to login as admin and provide the admin password. ARC step 2
  5. Click on ‘BODY’ tab and select ‘Single file’ from the editor view drop down. ARC step 3
  6. Click ‘Choose file’ and locate the file in the directory you saved it to. ARC step 4
  7. Click ‘SEND’ button and confirm you get a response of ‘200 OK’ and ‘Patch successfully applied.’ ARC step 5
  8. Now we need to restart the appliance management service. Change the POST URL to the information below replacing “NSX-Manager-IP-Address” with either the IP address or FDQN of the NSX Manager you’re wanting to upgrade. Be sure to specify https. 
    https://NSX-Manager-IP-Address/api/1.0/appliance-management/components/component/APPMGMT/restart

    ARC step 6

  9. Click on ‘HEADERS’ tab and click the minus sign on the body to remove it and click ‘SEND’. ARC step 7
  10. You should get a response of ‘200 OK’ ARC step 8
  11. Log back into the NSX manager VAMI. NOTE: It could take a few minutes for all mgmt services to fully restart after the above command is executed.
  12. Upload the update package and now you should no longer receive the error message. ARC step 9

Direct upgrade to NSX-V 6.4.10 fails from NSX-V 6.4.2, 6.4.3, 6.4.4, and 6.4.5 versions (82662)